Exchanges & Returns

It is our intention to create an Experience of Excellence for our Customers. Therefore, if you are not 100% satisfied with your purchase, you can Exchange/Return your order without any problem.

How does it work?

Foundinbio accepts exchanges/returns within 14 days of delivery.

This means the customer will have to return the product within 14 days of receiving it.

We only exchange or accept returns of products in their original state.

These products have to be new, complete, without signs of use, and with the original packaging in good condition.

Perfumes, cosmetics, and food products should not be opened.

To make an exchange or return, contact customer support with the order number, description, or reference of the product you want to exchange.

The service for exchanges and returns is available from Monday to Friday, from 10 am to 6 pm. will do its best to reimburse the customer quickly. However, a maximum of 5 days from the date of arrival of the return to our warehouses.

The monetary return will be made by the same method of payment used.

See more Here

Tell us what happened, here!